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Talent & Organization Blog for Financial Services

Contact Centers

Posted on August 10th, 2016

Investments in contact center technologies, training and incentive programs...

As we have discussed in previous blogs, the need for enhanced contact center talent and skills...
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Investments in contact center technologies, training and incentive programs...
Posted on August 3rd, 2016

Leverage your contact center investment to increase returns

In operating a contact center, the workforce typically represents approximately two-thirds...
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Leverage your contact center investment to increase returns
Posted on July 27th, 2016

Four key standards must be met for contact center interactions

In my first blog, I discussed the growing importance of contact centers in the digital era...
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Four key standards must be met for contact center interactions
Posted on July 13th, 2016

Digital era has made contact center employees more important, not less

The contact center has emerged as one of the most effective venues through which financial...
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Digital era has made contact center employees more important, not less
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