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Talent & Organization Blog for Financial Services

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Isaac Cantalejo

Managing Director – Financial Services, People & Culture Lead

Isaac Cantalejo is a Managing Director and Accenture's FS Talent & Organization practice lead for People & Culture. He has over twenty years of experience developing, managing and deploying client solutions in Financial Services and Human Capital.

Isaac helps financial services companies optimize their organization design for the new digital paradigm. He works with them in planning and managing the workforce and workplace changes that enable the new design, developing new people and new ways of working.
Latest Posts | By Isaac Cantalejo
Posted on April 14th, 2017

A Five-Step Guide to Strategic Workforce Planning

Strategic workforce planning is a hugely powerful tool that can help organizations survive...
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A Five-Step Guide to Strategic Workforce Planning
Posted on April 7th, 2017

Why Workforce Analytics Make the Human Touch More Valuable

As we’ve seen, advanced analytics platforms can help businesses model future workforce...
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Why Workforce Analytics Make the Human Touch More Valuable
Posted on March 31st, 2017

Why Prescriptive Analytics Will Reshape HR’s Future

Henry David Thoreau once pointed out that it’s not enough to be busy. Ants are busy....
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Why Prescriptive Analytics Will Reshape HR’s Future
Posted on March 24th, 2017

Strategic Workforce Planning: Challenge and Opportunity

In late December, Reuters reported that 2016 was the third-biggest year on record for major...
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Strategic Workforce Planning: Challenge and Opportunity
Posted on March 3rd, 2017

Four predictions for leading the digital enterprise

Financial services leaders today operate in an environment of dynamic complexity. To wrap up...
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Four predictions for leading the digital enterprise
Posted on February 24th, 2017

The three trends reshaping leadership in financial services

In my previous post, I looked at how digital disruption is placing new demands on leaders at...
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The three trends reshaping leadership in financial services
Posted on February 17th, 2017

Redefining leadership in financial services for a digital world

The world of financial services is changing at a rapid pace as digital technology transforms...
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Redefining leadership in financial services for a digital world
Posted on February 10th, 2017

Building the future of work

As I’ve argued throughout this blog series, the relationship center has exciting potential...
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Building the future of work
Posted on February 3rd, 2017

Robots: The bank’s new contact center recruits

I’ve been looking at how and why the banking contact center experience must change to accommodate...
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Robots: The bank’s new contact center recruits
Posted on January 27th, 2017

Platforms: The banking contact center’s missing link

In previous posts in this series, I looked at the importance of a talent strategy that cultivates...
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Platforms: The banking contact center’s missing link